Conclude for Incident Management
Run incidents directly from Slack. Boost engagement and provide visibility to stakeholders from a dedicated activity channel. Set the severity level, assign a lead and invite team members to collaborate.
Run incidents directly from Slack. Boost engagement and provide visibility to stakeholders from a dedicated activity channel. Set the severity level, assign a lead and invite team members to collaborate.
Reduce complexity and improve incident response times by running smart workflows directly from Slack. Capture relevant data and engage the right people to resolve and conclude incidents faster.
Incident management tools are not only for DevOps and SREs dealing with internal or customer-facing incidents. Conclude is used by product, operations, comms, and customer success teams too.
Use smart workflows to manage different incident types. Integrate with Jira and run workflows to trigger emails or SMS notifications for critical incidents.
Run, resolve and conclude all types of incidents directly from Slack.
Connect your project to Jira for better bug tracking and reporting capabilities.
Bring customer support into Slack. Manage customer incidents and reach conclusions faster.
Build and customize your own smart workflows. No coding experience required.
Once incidents are concluded, the channel is archived but all information is stored and accessible from the Conclude Dashboard (our web-based UI). See changelogs and get a clear overview of all your incidents and activities without searching through thousands of messages.
The Conclude Dashboard provides you with useful insights at a glance. Filter by time periods and select different visualization types including number of incidents, severity levels, response, and resolution times.
Use Conclude to boost engagement, provide visibility and foster collaboration inside your company.
Smart workflows provide structure and a better overview, so information doesn’t get lost
Conclude makes it easier for you to collaborate, get feedback and resolve incidents faster
Greater visibility and better engagement make your company more agile and efficient
“Conclude has dramatically changed how we respond to and track customer-facing outages and other incidents. Now we can instantly create focused, cross-team channels for each incident, which are branched off our main incident channel.
This branching allows the 330+ people on our main channel to easily see if an incident is being worked on and where to get more details. Dedicated incident channels also allow us to keep the main channel conversation clear and focused on new alert while helping with incident tracking, root cause analysis, and documentation.
As well as speeding up our response time, each channel captures an incident’s discussion and any relevant files in one location, making it even easier to reference them in Jira tickets and wiki pages.”
Run all types of incidents directly from Slack