Reduce context switching and speed up resolution times by using OpenAI Email Summarization to summarize incoming emails and generate a Description. Assign tickets and triage incidents faster. Use AI-driven Email Translation to respond to incoming and outgoing emails with direct translation inside Slack.
Run incidents and manage issues or support tickets directly from Slack. Boost engagement and provide visibility to stakeholders from a dedicated activity channel. Set the severity level and assign a lead, or assign tickets to support agents and team members.
Reduce complexity and improve incident response and support ticket resolution times by installing no-code workflow apps from Slack or the Dashboard. Capture relevant data and engage the right people to respond, resolve and conclude faster.
Conclude is not just for DevOps, SREs, IT Managers and Help Desk teams dealing with internal or customer-facing incidents, it’s also used by product, operations, comms, and customer success teams too.
If you’re a CTO or CIO tasked with digital transformation or change management, Conclude could be the tool you’re looking for.
Use smart workflows to manage different incidents, issues, bugs and support tickets. Integrate with Jira and run workflows to trigger email notifications for critical incidents.
Run, resolve and conclude all types of incidents directly from Slack.
Connect your project to Jira for better bug tracking and reporting capabilities.
Bring customer support into Slack. Manage issues and reach conclusions faster.
Build and customize your own smart workflows. No coding experience required.
Once activities are concluded, the channel is archived but all information is stored and accessible from the Conclude Dashboard (our web-based UI). See changelogs and get a clear overview of all your tickets and activities without searching through thousands of messages.
The Conclude Dashboard provides you with useful insights and key MTTx metrics at a glance. Filter by time periods and select different visualization types including number of incidents, severity levels, response, and resolution times.
Say goodbye to information silos and align people in one place. Use Conclude to boost engagement,
provide visibility, and foster collaboration inside your company.
Smart workflows provide structure and a better overview, so information doesn’t get lost
Conclude makes it easier for you to collaborate, get feedback and resolve incidents faster
Greater visibility and better engagement make your company more agile and efficient
“Conclude has dramatically changed how we respond to and track customer-facing outages and other incidents. Now we can instantly create focused, cross-team channels for each incident, which are branched off our main incident channel.
This branching allows the 330+ people on our main channel to easily see if an incident is being worked on and where to get more details. Dedicated incident channels also allow us to keep the main channel conversation clear and focused on new alert while helping with incident tracking, root cause analysis, and documentation.
As well as speeding up our response time, each channel captures an incident’s discussion and any relevant files in one location, making it even easier to reference them in Jira tickets and wiki pages.”
Manage incidents, issues and support tickets directly from Slack