Why Conclude

Bridge the collaboration gap

Conclude helps companies bridge the collaboration gap between different business tools and apps. By aligning people in one place, information silos are eliminated, visibility is higher, and communication flows more easily

Our customers use Conclude to streamline their incident management processes, boost team collaboration, and keep track of different activities inside Slack. As well as incidents, Conclude can be used for bug tracking and reporting, support tickets, approvals and more.

Streamline processes and automate workflows

Install our no-code smart workflows from Slack or the Conclude Dashboard, (our web-based UI), to manage all types of incidents. These are easily customizable and allow teams to deploy in minutes, with a dedicated Slack channel created for each new incident or activity.

Once an activity is concluded, it is archived and permanently stored in the Dashboard – so no important information is ever lost. From the Dashboard you can also:

• See a changelog of each activity and re-open concluded items if needed
• Run postmortems to understand the root cause of an incident
• View insights and key metrics to detect trends and anomalies for continuous improvement

Conclude for Incident Management

Conclude is designed to bring structure and oversight to all types of incidents, so conclusions can happen faster. Although it’s an important tool for DevOps and SREs, Conclude is intended for everyone and is used by product, operations, comms, and customer success teams too.

Use Conclude to run incident workflows directly from Slack. Capture relevant data, set the severity level, assign a lead and engage the right people inside a dedicated Slack channel.

Data-driven insights also help to improve the way your company manages incidents. Select from a number of different visualisation types and monitor key metrics directly from the Dashboard. Learn more about Conclude for incident management.

The cost of network downtime

ITIC’s 2021 Hourly Cost of Downtime survey revealed that 91% of mid and large-sized enterprise companies lose around $300,000 per hour when a server goes down. But of that 91%, nearly half estimate their outage costs to be closer to $1-5 million, or more, per hour.

Network outages and customer-facing incidents can be stressful and expensive. As well as having good security protocols, streamlined incident response management systems are key. Even if you’re not a mid or large-sized company, it pays to have tools like Conclude to help you manage and respond to incidents efficiently.

An essential tool for distributed teams

Since 2020, the global knowledge workforce has changed – including the way people collaborate and manage workflows. While remote and hybrid work models are being more widely adopted, these changes pose new challenges to the way teams communicate. For many, Conclude has become an essential tool in their tech stack and part of their digital headquarters.

Solving company collaboration challenges

Conclude was created to simplify teamwork, bring structure and oversight to conversations, and boost cross-team engagement. Whether you’re speaking with customers, a team for a specific work project, a whole department, or senior management, Conclude helps you to stay on task while promoting engagement and productivity.

We are passionate about solving the communication challenges that result from messaging overwhelm, and remain committed to offering the best product to help people collaborate more effectively. Do you have a question or feedback for us? Let us know.